Vehicle Claims Specialist

3 days ago

Cebu City, Central Visayas, Philippines beBeeVehicle Full time ₱900,000 - ₱1,200,000

We are seeking a skilled Vehicle Claims Coordinator to join our team.

The successful candidate will be responsible for delivering high-quality operational support across Recoveries, Claims, and Logistics workflows. This role involves ensuring timely and accurate processing of cases, coordination of documentation, follow-ups, and adherence to company policies and compliance standards.

Key Responsibilities:
  • Claims Support
    • Monitor and manage the Claims Inbox and Overflow queues, ensuring timely allocation and response.
    • Process and assess Non-Fault claims and cases in Caspar.
    • Handle Caspar Remaining Requests, ensuring all outstanding requirements are addressed.
    • Conduct Rego Chase follow-ups and obtain Rego papers for claim files.
    • Support documentation for POE bundling and hearing preparation where applicable.
  • Recoveries Support
    • Assess recoverable amounts in WA and other regions as needed.
    • Complete and review Legal Checklists.
    • Outreach for reduced settlements and legal file reviews.
    • Prepare and process Witness Statement Affidavits.
    • Process Recoveries emails and perform follow-ups.
  • Logistics Support
    • Issue and follow up on Collection Notes.
    • Process On Hire requests and update email notifications.
    • Post Hire QA and track Total Post Hire volumes.
    • Monitor and action Remaining Post Hire Targets.
    • Manage Manila Task List and resolve outstanding items.
  • TPD & Multi-Stream Support
    • Perform TPD Chase activities for files checked by others and files contacted directly.
    • Obtain Claim Numbers and track TPD Success Rates.
    • Coordinate Delivery Sent confirmations.
  • General & Ad Hoc Duties
    • Provide ad hoc operational support across Claims, Recoveries, and Logistics as required.
    • Participate in training and skill development to stay updated on processes and compliance.
    • Maintain accurate records in accordance with company and regulatory requirements.
Requirements:
  • Strong organisational skills with the ability to manage multiple workflows simultaneously.
  • High attention to detail and accuracy in data entry and documentation.
  • Effective communication skills (written and verbal) for internal and external interactions.
  • Ability to work under pressure and meet deadlines in a fast-paced environment.
  • Proficiency in case management systems, email platforms, and Microsoft Office Suite.
  • Problem-solving skills with a proactive approach to resolving issues.
Benefits:
  • HMO coverage from Day 1
  • Group life insurance from Day 1
  • Free lunch and soft breakfast daily
  • Free coffee daily from an in-house barista
  • Night shift differential where applicable
  • Wellness and social clubs
  • Performance bonuses and exclusive discounts
  • Community give-back programs and personal development workshops
About Us:

We offer a supportive environment with opportunities for growth and a focus on work-life balance.

Seniority level: Associate

Employment type: Full-time

Job function: Customer Service

Industry: Outsourcing/Offshoring

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