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Client Care Representative

1 week ago

Pasig, National Capital Region, Philippines Nezda Global Full time

We are hiring a Client Care Representative to join our team at Nezda Global.

About the Position:

This role involves providing excellent customer care and support to clients across various channels.

The ideal candidate will have a strong background in customer service and be able to handle technical issues with ease.

A minimum of 2 years cumulative international voice experience is required, with a focus on omnichannel issues and basic troubleshooting.

Multi-channel experience is highly preferred.

Responsibilities:
  1. Provide top-notch customer care to clients via phone, chat, and email
  2. Handle technical and basic troubleshooting for clients
  3. Work flexible hours, including rotating shifts
  4. Meet or exceed performance metrics
Requirements:
  • College-level education (completed at least 2 years)
  • Strong English communication skills
  • Flexible schedule and ability to work onsite
  • Experience with omnichannel and technical issues