Client Service Representative

4 days ago


Pasig, National Capital Region, Philippines Millennium 1 Solutions Full time
Job Overview

This is an exciting opportunity for a motivated and customer-focused individual to join our team as a Customer Care Specialist. In this role, you will play a critical part in providing exceptional service to our clients, ensuring their needs are met, and building long-term relationships.

Key Responsibilities:
  • Handle customer inquiries and issues through various communication channels, including phone, email, and chat.
  • Work collaboratively with internal teams to resolve complex issues and provide solutions.
  • Analyze customer data to identify trends and areas for improvement.
  • Develop and implement processes to improve customer satisfaction and retention.
  • Stay up-to-date on company policies, procedures, and product offerings.
Requirements:
  • Strong communication and interpersonal skills.
  • Ability to work in a dynamic environment with multiple priorities.
  • Proficiency in using computer systems and software applications.
  • Experience working in a customer-facing role, preferably in a call center environment.
  • Flexibility to work rotational shifts, including evenings and weekends.


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