Customer Service Professional
3 days ago
The Customer Solutions Officer role is an entry-level position that serves off-shore clients. The primary objective of this job is to provide exceptional customer service by delivering a remarkable phone and digital banking experience.
Responsibilities
- Assist with the administration of compliance procedures, including monitoring, researching and responding to inquiries.
- Ensure accuracy of research and compliance advice provided to team members.
- Develop information regarding required changes in reports and procedures.
- Prepare written and verbal reports for senior management on compliance program status, issues, trends and concerns.
- Implement recommendations concerning changes, improvements and enhancements.
Required Skills and Qualifications
- Previous relevant experience preferred.
- Series 6 and 26 License.
- Fundamental understanding of industry regulations in the US and Canada.
- Effective verbal and written communication skills.
- Influencing and relationship management skills.
- Proven ability to creatively solve problems.
Benefits
Citi is an equal opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law.
Others
We are committed to providing a remarkable client experience.
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