Business Lead | Insurance
2 days ago
Eviden is a dynamic company that brings together diverse skills and backgrounds to make informed decisions with our clients, for our company, and for our futures.
Job OverviewWe are seeking a seasoned professional to lead our Direct Bill team in Eviden's rapidly expanding operations. As a Team Lead, you will be responsible for overseeing the performance of your team, mentoring junior colleagues, and driving process improvements to enhance customer satisfaction and operational efficiency.
Key Responsibilities:
- Manage and direct the work of your team to ensure timely delivery of high-quality results
- Mentor and develop junior team members through formal coaching sessions and feedback
- Analyze trends, identify problems, and implement corrective actions to maintain quality standards
- Schedule and coordinate client communication to ensure seamless interactions
- Work closely with other teams to identify process gaps and areas for improvement
- Support projects related to quality enhancement and handle ad-hoc tasks as needed
Requirements:
- At least 2-4 years of total work experience with a minimum of 2-3 years in a team lead role or senior-level position
- Proven experience in Back Office LOB, handling accounts receivable, billing/invoicing, order management, credit management, collections, cash applications, and/or exposure to financial/insurance industries
- Cash Application experience in BPO industry; expertise in Process Improvement, Cost Savings, and Gap Analysis
- Excellent communication skills; ability to work any shift, holidays, overtime, and weekends
- Graduate of any Accounting program
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