Marketplace Quality Content Associate

1 week ago


Pasig, National Capital Region, Philippines Carousell Group Full time

Company Overview

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in 2012, the Group has a strong presence in seven markets under various brands.

The company aims to provide an exceptional user experience and is backed by top investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, and Peak XV Partners.

Job Description

  • We are looking for a skilled Marketplace Content Associate to join our team.
  • This full-time project-based role (12 months) will involve content moderation across all countries where Carousell operates.

Responsibilities

  1. Perform manual moderation functions for incoming ads/users from different sources of report.
  2. Evaluate listings and users in our platform for compliance with our policies.
  3. Identify suspicious or undesirable content or behavior in our platform.
  4. Moderate content using different tools and platforms.
  5. Suggest solutions to enhance User experience and keep the marketplace safe.
  6. Respond to escalation from different channels in the organization.

Required Skills and Qualifications

  • Bachelor's/College degree in Business, Management, or any related courses.
  • Background in quality assurance or administrative experience is preferred.

Benefits

  • Competitive salary package.
  • Temporary work from home arrangements.
  • A dynamic and supportive work environment.


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