Customer Service Associate Manager for Marketplace Experience

1 week ago


Pasig, National Capital Region, Philippines Peak XV Full time
About This Role

We are looking for a talented Customer Service Associate Manager who can drive exceptional customer experiences and growth in our Marketplace Customer Support team.

What You'll Do

As the primary point of contact for daily operations, you will:

  • Lead the BP (BasePromise) and CE (Certified) customer support team.
  • Support and backup to Sales Assisted, Professional Account, and Open Marketplace Customer Support Manager.
  • Collaborate with Quality Assurance Team to enhance operational efficiency and customer satisfaction.
  • Develop and implement strategies to meet service level targets.
Your Skills and Qualifications
  • 2+ years of experience in customer service and digital support.
  • Strong Excel/Google Spreadsheet skills.
  • Zendesk knowledge a plus.
  • Ability to analyze data and drive insights.
  • Excellent communication and interpersonal skills.
  • Emotional intelligence and empathy.


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