Customer Service Associate Manager for Marketplace Experience
1 week ago
We are looking for a talented Customer Service Associate Manager who can drive exceptional customer experiences and growth in our Marketplace Customer Support team.
What You'll DoAs the primary point of contact for daily operations, you will:
- Lead the BP (BasePromise) and CE (Certified) customer support team.
- Support and backup to Sales Assisted, Professional Account, and Open Marketplace Customer Support Manager.
- Collaborate with Quality Assurance Team to enhance operational efficiency and customer satisfaction.
- Develop and implement strategies to meet service level targets.
- 2+ years of experience in customer service and digital support.
- Strong Excel/Google Spreadsheet skills.
- Zendesk knowledge a plus.
- Ability to analyze data and drive insights.
- Excellent communication and interpersonal skills.
- Emotional intelligence and empathy.
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Marketplace Experience Associate Manager
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Pasig, National Capital Region, Philippines PeakXV Full timeMarketplace Customer Service Associate ManagerFull-timeCity: PasigDepartment: Marketplace ExperienceOffice Location: PhilippinesCarousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets...
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Marketplace Customer Service Associate Manager
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Pasig, National Capital Region, Philippines Peak XV Full timeMarketplace Customer Service Associate ManagerFull-timeCity: PasigDepartment: Marketplace ExperienceOffice Location: PhilippinesCarousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets...
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Pasig, National Capital Region, Philippines Carousell Full timeMarketplace Customer Service Associate ManagerFull-timeCity: PasigDepartment: Marketplace ExperienceOffice Location: PhilippinesCarousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets...
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Pasig, National Capital Region, Philippines Carousell Full timeCarousell Group is a leading multi-category platform for second-hand items in Greater Southeast Asia. We are committed to making second-hand the first choice through our mission-driven approach.About the RoleWe are seeking an experienced Marketplace Customer Service Associate Manager to join our team. As a key member of our customer support team, you will be...
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