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Technical Support Professional

1 week ago

Manila, National Capital Region, Philippines Booth and Partners Full time

About This Opportunity

We are seeking a highly skilled Certified Customer Support Professional to join our remote team. In this role, you will be responsible for providing top-notch support to our customers via email and live chat, ensuring timely resolution of customer inquiries and exceeding customer satisfaction targets.

Your Key Responsibilities:

  • Meet daily SLA/KPI metrics by resolving customer technical issues efficiently.
  • Utilize Zendesk to manage customer interactions and respond to product-related issues, general questions, and order-related inquiries.
  • Provide excellent written and verbal communication to address customer concerns and offer solutions.

Requirements

To excel in this role, you will need:

  • 3+ years of experience in eCommerce customer service or a service center troubleshooting products.
  • High proficiency in computers and online tools, including Zendesk, Shopify, and G Suite.
  • Experience answering complex customer inquiries regarding product knowledge and troubleshooting via email and live chat.
  • Excellent writing and communication skills.
  • Able to work occasional overtime during high-volume periods.

Why Work with Us?

We offer a competitive compensation package, opportunities for growth and development, and a chance to be part of a dynamic team that values excellence and customer satisfaction.