Technical Support Professional

4 days ago

Manila, National Capital Region, Philippines Staff Domain Full time

A Technical Support Professional with strong understanding and hands-on experience in network fundamentals is required to assist in executing IT infrastructure projects. The role involves L3 Support, working with Palo Alto, Aruba, and Wintel, and collaborating with clients and internal teams to meet SLAs and resolve technical issues.

The ideal candidate will have 3+ years of hands-on technical experience, ability to work independently, and intermediate skills in Windows Server administration.

Key Responsibilities:
  • L3 Support – Handling business-critical tickets
  • Working with Palo Alto, Aruba, and Wintel
  • Network fundamentals – Strong understanding and hands-on experience required
What You'll Be Doing:
  • Delivering BAU support and assisting in executing IT infrastructure projects
  • Supporting core platforms, including Wintel and networking environments
  • Troubleshooting and resolving intermediate-level issues across Windows, networks, and security tools
  • Assisting with server and network maintenance, including patching and upgrades
  • Configuring and maintaining next-generation firewalls (NGFW) and networking devices under supervision
  • Supporting deployment and management of cloud environments (Azure/AWS)
  • Assisting in implementing security solutions like 802.1X authentication, VLAN segmentation, and endpoint policies
  • Collaborating with clients and internal teams to meet SLAs and resolve technical issues
  • Using knowledge bases to solve problems and escalating complex issues with clear context
  • Documenting configurations, processes, and troubleshooting steps accurately
Requirements:
  • 3+ years of hands-on technical experience (MSP exposure is a plus)
  • Ability to work independently with awareness of when to seek guidance
  • Intermediate skills in Windows Server administration (Active Directory, DNS, DHCP, Group Policy)
  • Familiarity with networking concepts (TCP/IP, VLANs, routing, firewall rules)
  • Experience assisting with at least one NGFW platform (Palo Alto, Fortinet, Cisco)
  • Proficiency in VMware vSphere or similar virtualization tools for daily tasks
  • Scripting skills (PowerShell/Bash) to automate routine processes
  • Working knowledge of Azure/AWS services (e.g., EC2, S3, Azure AD)
  • Understanding of security best practices (802.1X, network segmentation, endpoint protection)
Nice-to-Have Skills:
  • Familiarity with Palo Alto Firewalls
  • Exposure to Aruba Wi-Fi solutions
  • Basic experience with monitoring tools (SNMP, API scripting)
  • Knowledge of Identity Management solutions (e.g., SAML/SSO)
  • Understanding of backup solutions and best practices (3-2-1 principles)
Benefits:

We take pride in our dynamic and supportive work environment, where you'll have access to cutting-edge technology and tools to help you excel in your role.

Join us as we shape the future of global staffing solutions.

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