Technical Support Professional

4 days ago


Manila, National Capital Region, Philippines RealPage, Inc. Full time
Job Overview

The Technical Support Professional will provide customer-centric care via various channels, including phone, chat, ticket, or email interactions. This role requires strong technical and troubleshooting skills, as well as excellent verbal, written, and interpersonal communication skills.

The successful candidate will be able to establish relationships and trust with customers during interactions, document customer interactions through the ticket management system, and provide basic training to customers as needed.

This position involves troubleshooting integrated products with customers to isolate issues to root cause, managing situations that require real-time solutions, and setting clear expectations on resolution plans.

Required skills include 2 years of customer service experience, strong technical and troubleshooting skills, and English language proficiency. Additional qualifications may include previous call center experience, understanding of networking concepts, and experience in the housing industry or property management.

We are seeking a highly motivated and organized individual who is able to work in a fast-paced environment and prioritize tasks effectively. If you have a passion for providing exceptional customer service and technical support, we encourage you to apply for this exciting opportunity.



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