Operational Support Specialist

Join us in providing exceptional customer service and ensuring strict implementation of policies and procedures.

• Supports the business objectives through excellent customer delivery and other service-related initiatives geared towards total customer satisfaction.
• Ensures strict implementation and consistent compliance to regulatory rules, bank policies and procedures.

Key Responsibilities:

• Manage branch operations with particular focus on vault/ATM cash level, vault operations and tellering functions.
• Ensure BC compliance to all regulatory and internal policies and procedures.
• Analyze and execute service tasks geared towards increasing deposits, fees and revenues from bank products, Cross Selling referrals and other business initiatives.
• Responsible for managing the risk area with the goal of eliminating errors/lapses/irregularities that could result to reputational, monetary and other risks and/or possible financial losses.
• Provide training and mentorship to Service Associates to ensure they are trained properly in accordance to expectations of Management.

Requirements:

• Someone with the skills to stay focused and determined through highly strenuous times, their ability to stay organized and tolerance against stress keeps them highly motivated which results in finishing their work on time.
• At least a 4 year graduate with a degree on business or a service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations.
• An advantage if with sales/marketing experience in a bank.

What will make you successful in this role?

• Having a strong understanding of business principles and being able to apply them effectively in a fast-paced environment.
• Excellent communication and interpersonal skills to effectively interact with colleagues, management and clients.