IT Service Delivery Expert

7 days ago


Makati City, National Capital Region, Philippines The Depository Trust & Clearing Corporation (DTCC) Full time
About This Opportunity

We are seeking a skilled IT Service Delivery Expert to join our Enterprise Services team at DTCC. As a member of the team, you will be responsible for providing production support across enterprise automation technology stacks.

Key Responsibilities
  • Support EA Team's Infrastructure
  • Work with Operations Team
  • Provide Support to All Environments
  • Contribute to Projects

You will work closely with peers to improve workflow processes, communication, and documentation. Your primary responsibilities will include monitoring operations, system support, event monitoring, incident triage, and issue resolution.

Requirements
  • Knowledge of ITIL Practices
  • Experience Supporting High Availability Web-Based Platforms
  • Familiarity with Microsoft Power Tools Suite
  • Minimum of 4-5 Years of Related Experience
Benefits
  • Competitive Compensation
  • Comprehensive Health and Life Insurance
  • Paid Time Off
  • Flexible/Hybrid Work Model


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