
Metal Cutting Tool Specialist
1 week ago
We are seeking a Customer Service Professional to join our team in Asia.
- Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
- Primary contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders.
- Quote all established standard or contract pricing and modified tools.
- Provide basic technical support and recommend products for customer applications.
- Consistently communicate with internal sales personnel as well as the Customer Service Manager regarding any customer sensitive issues.
- Meet established departmental KPI's.
- Support AR by investigating disputed payments and process credit memos as needed.
- Resolve quote or purchase order discrepancies for all customer orders.
- Process routine returns, quality returns and annual stock returns.
The ideal candidate is an organized and enthusiastic self-starter who enjoys working for a collaborative environment. You are adept at cultivating productive relationships with distributors and can become the go-to person for their metal-cutting tool needs. Multitasking is part of who you are, and you take deadlines seriously. You are cooperative, responsible, and relationship-oriented, and you are looking for a career in which strong performance is rewarded, and opportunities for growth exist.
You possess a Bachelor's Degree or equivalent manufacturing industry experience with 3-5 years of customer service experience. Product knowledge and industry experience with metal cutting tools is a plus but not required. You are highly proficient in the Microsoft Office suite and experienced with ERP systems with the ability to multitask. Experience with SAP is also a plus.
You have strong oral and written communication skills in English. You are continuously looking to develop new ways to improve upon current practices, while always maintaining strong relationships with both colleagues and customers. You are a team player, comfortable working in a global team environment and interacting with stakeholders of all levels across the globe.
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