Operational Performance Manager

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeOperational Full time ₱3,500,000 - ₱4,500,000
Job Description

We are seeking an Operational Excellence Specialist to join our Customer Success department. This role will support the operational foundation of a newly unified and growing department, focusing on operational excellence to ensure well-managed, scalable, and efficient operations.

The successful candidate will play a key role in supporting the tools, processes, and reporting that enable the Delivery team to operate effectively within the Customer Success function. They will also contribute to maintaining control functions and participating in audits and reviews to ensure alignment, accountability, and continuous improvement.

This is a great opportunity for someone who combines strong analytical and process-thinking skills with a collaborative, can-do mindset.

Responsibilities
  • Design, implement, and continuously improve operational tools, processes, and reports to enable consistent and scalable delivery operations.
  • Identify operational bottlenecks and inefficiencies within the Delivery team and develop standardized solutions in collaboration with cross-functional stakeholders.
  • Maintain and improve automations, trackers, and templates that act as control points for core processes, ensuring accuracy and alignment with business goals.
  • Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Analyze data and contribute to reporting and insights that support operational decision-making and performance visibility.
  • Support change management, documentation, and administrative activities, ensuring smooth adoption of new tools, workflows, and process standards.
  • Contribute to planning and execution of audits and internal reviews, ensuring adherence to processes and identifying areas for continuous improvement.
Qualifications
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3-5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
  • Strong analytical and problem-solving skills, with hands-on experience in Excel (VBA a plus) and comfort working with data tools.
  • Excellent organizational and planning abilities, with great attention to detail.
  • Strong communication and stakeholder management skills, with experience working cross-functionally.
  • Self-motivated, proactive, and adaptable, able to manage multiple priorities in a dynamic environment.
Benefits
  • Fully remote work setup.
  • Competitive salary.
  • Inclusive work environment and Well-being Program.
  • A clear induction program and a mentoring buddy to help you settle in.
  • Private health insurance allowance.
  • Unlimited time off.

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