Operational Excellence Analyst

1 day ago


Taguig, National Capital Region, Philippines CIMB Bank Philippines Full time

Key Responsibilities

  • Quality Audit Process
  • Performance Management
  • Process Improvement Initiatives

Requirements

We are seeking a Quality Assurance Specialist who holds a Bachelor's degree relevant to the job.

Minimum 1-year experience as Quality Assurance Analyst with a strong track record.

Handled banking-related customer service through different channels, such as deposit accounts, personal loans, and general customer service queries.

Strong communication and listening skills.

Strong analytical and investigative skills.

Strong problem-solving skills.

Superior sense of urgency.

Excellent critical thinking skills.

Excellent writing skills.

Ability to identify and track relevant KPIs.

Knowledgeable in process mapping and workflows.



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