Operational Excellence Analyst
1 day ago
Key Responsibilities
- Quality Audit Process
- Performance Management
- Process Improvement Initiatives
Requirements
We are seeking a Quality Assurance Specialist who holds a Bachelor's degree relevant to the job.
Minimum 1-year experience as Quality Assurance Analyst with a strong track record.
Handled banking-related customer service through different channels, such as deposit accounts, personal loans, and general customer service queries.
Strong communication and listening skills.
Strong analytical and investigative skills.
Strong problem-solving skills.
Superior sense of urgency.
Excellent critical thinking skills.
Excellent writing skills.
Ability to identify and track relevant KPIs.
Knowledgeable in process mapping and workflows.
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