
Advanced Payroll Administrator
1 day ago
This role is an excellent opportunity to work in a deadline-driven environment, providing quality and efficient payroll, benefits, and HR administration services to customers.
Key Responsibilities:- Perform a full range of customer outsourced activities within our managed services offering, in a quality and efficient manner. This includes but is not limited to the management and maintenance of new hires and terminations, leave administration, 3rd party maintenance, reporting, liaising with vendors and government agencies, calendar of events, change controls, inquiry management and issue resolution activities, year-end processing, tax and remittance filing, and process documentation.
- Establish and maintain a deep understanding of customer requirements and changing needs to ensure services delivered are as per contractual obligations and in accordance with service level agreements.
- Communicate effectively and consistently with customers, employees, internal partners, and vendors in accordance with SLAs.
- Deliver on established quality targets and continually review processes and tools with an aim to improve and optimize service experience.
- 3+ years payroll experience preferably in a high-volume payroll operations environment.
- Previous customer service experience working in a deadline-driven work environment required.
- PCP Certification (or obtained within 18 months of employment).
- Strong written and verbal communication skills using a variety of media dependent on the situation.
- Proven knowledge of PC literacy and software usage, ideally Word, Excel, and the Internet.
- Benefits administration experience is an asset.
- US payroll experience is preferred but not required.
We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We offer comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life.
Important Information:Be aware of fraudulent recruiting. Legitimate company contacts will use their official email address. Do not request money or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a company employee, please refer to our statement found here.
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