Senior Program Lead

7 days ago

Rizal, Philippines beBeeCustomerRelationshipManagement Full time ₱600,000 - ₱850,000
Service Delivery Manager

We are seeking two Service Delivery Managers to provide ongoing customer support and relationship management for our global device lifecycle programs.

  • Serve as the primary customer-facing representative, building trusted relationships and ensuring ongoing satisfaction.
  • Field customer inquiries, troubleshoot issues, and coordinate with internal teams for timely resolution.
  • Monitor and track workflows to ensure requests are fulfilled correctly and on time.
  • Track SLAs/KPIs and identify any service gaps that need to be addressed.

Key skills include IT services, customer relationship management, strong background in issue resolution, coordination across distributed teams, and problem-solving.

This is a fully remote role with regional ownership and visibility in a global program.

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