Expert Learning Program Manager

7 days ago

Rizal, Philippines beBeeTraining Full time ₱55,000 - ₱85,000
Senior Training Lead

InDebted is a leading company in the consumer debt collection industry, providing businesses with innovative solutions to support overdue customers. Our product-led approach, driven by AI and ML, prioritizes customer experience.

We're a global team of over 300 people, working remotely from various locations around the world. Our mission is to help millions of consumers resolve debt effectively.

Job Overview

We seek an experienced Learning Program Manager with 3-5+ years of experience to drive and elevate our training programs. This strategic role involves leading the development and execution of advanced training initiatives, managing complex training logistics, and mentoring a team of training professionals.

Key Responsibilities:
  • Training Delivery:
  • Lead and oversee all aspects of training sessions, workshops, and seminars.
  • Direct onboarding, refresher training, and specialized sessions based on feedback.
  • Assess and enhance learner performance through detailed feedback.
  • Create presentations for weekly huddles.
  • Ensure training programs thoroughly cover different channels, including voice.
  • Training Development and Evaluation:
  • Proactively identify knowledge gaps and develop strategic training programs.
  • Collaborate with Subject Matter Experts and departments to design and implement learning solutions.
  • Apply advanced instructional design theories and methods to create high-impact training materials.
  • Evaluate and refine training effectiveness using various assessment methods.
  • Track training rollouts, conduct in-depth quality audits, and implement improvements.
  • Training Administration:
  • Oversee training tickets, ensuring timely and effective responses.
  • Handle complex process-related inquiries and collaborate with departments to resolve issues.
  • Respond to on-demand requests for training reports and documentation.
  • Conduct trainer observation sessions and provide high-level feedback.
  • Perform other duties as assigned.
Requirements:
  • 3-5+ years of experience in training development and leadership, particularly in customer service environments.
  • Extensive experience in training across various channels, including voice.
  • Deep understanding of instructional design, training management, and program evaluation.
  • Proven ability to lead and mentor a team of training professionals.
  • Strong organizational, strategic planning, and leadership skills.

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