Senior Technical Support Engineer

1 day ago

Taguig, National Capital Region, Philippines beBeeTechnical Full time ₱50,000 - ₱80,000
Job Title: Technical Support Professional

We are seeking a seasoned technical support professional to join our team. As a senior-level engineer, you will be responsible for resolving complex technical issues and contributing to the enablement and growth of other team members.

Key Responsibilities:
  • Act as the primary point of contact for high-priority or highly complex issues.
  • Own and resolve critical incidents with rapid responses, effective solutions, and timely customer communication.
  • Mentor, guide, and train junior technical support engineers.
  • Provide technical guidance, root cause analyses (RCA), proactive optimization recommendations, and detailed updates for ongoing or critical issues.
Requirements:
  • 5+ years in a technical customer-facing role, and/or a Bachelor's Degree in Computer Science, Information Technology, or a related field.
  • At least 2 years in a senior or escalation role.
  • Exceptional verbal and written communication skills.
  • Strong problem-solving skills with the ability to assess issues, identify root causes, and develop effective solutions under pressure.
  • Experience helping customers, de-escalating conflicts, and acting as a constructive advisor to clients.
What We Offer:

A competitive compensation package, opportunities for career growth and advancement, and a dynamic work environment.

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