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Customer Relations Specialist

3 weeks ago

San Fernando, Central Luzon, Philippines beBeeRelationships Full time ₱550,000 - ₱850,000
Customer Relations Specialist Job Description

Promoting positive relationships between customers and organizations is a key responsibility of this role.

Key Responsibilities:
  • Engage with clients to provide exceptional customer service, ensuring their satisfaction with our services.
  • Conduct product training sessions for new customers, educating them on the features and benefits of our offerings.
  • Establish and maintain strong relationships with existing customers, identifying opportunities to upsell and cross-sell our products.
  • Respond promptly to customer inquiries and concerns, providing solutions that meet their needs.
  • Collaborate with internal teams to resolve customer issues and ensure seamless service delivery.
  • Develop and maintain accurate records of customer interactions, tracking preferences and purchase history.
  • Stay up-to-date with industry trends and competitor activity, using this knowledge to inform sales strategies and improve customer engagement.
  • Work closely with marketing teams to identify promotional opportunities that drive business growth.
Requirements:
  • Excellent communication and interpersonal skills, with the ability to build rapport with diverse customer groups.
  • Strong analytical and problem-solving skills, with experience in resolving complex customer issues.
  • Proven track record of achieving sales targets and consistently meeting or exceeding customer satisfaction standards.
  • Ability to work effectively in a fast-paced environment, prioritizing multiple tasks and deadlines.
  • High level of adaptability, with a willingness to learn and evolve in response to changing market conditions.
  • Proficiency in relevant software applications and technologies, with a commitment to ongoing professional development.
Benefits:
  • Competitive salary and benefits package, including comprehensive health insurance and retirement savings plan.
  • Ongoing training and development opportunities, supporting your career advancement and skill-building.
  • Flexible work arrangements, enabling you to balance work and personal responsibilities.
  • Recognition and rewards for outstanding performance, celebrating individual and team achievements.