
Data Insights Professional
1 day ago
The successful candidate will bridge the gap between technical and non-technical project needs, working closely with clients and internal teams to scope and communicate effectively.
Key Responsibilities:
- Analyze client business rules and align them with baseline configuration options
- Implement solutions based on client needs and platform architecture
- Schedule and facilitate client meetings for site configuration and delivery
- Manage and track progress on client deliverables
- Review client sites and usage metrics to identify potential issues
- Collaborate with client staff to promote platform adoption and usage
- Respond to support tickets and other client correspondence
- Partner with engineers to address client issues and verify solutions
- Investigate data discrepancies and logic implementation
- Work with data engineers on business rules and logic implementation
- Identify opportunities to expand client subscriptions to meet additional data needs
- Present client feedback and needs to product management
- Educate clients on product usage and best practices
- Document new product features and common support scenarios
Required Skills and Qualifications:
- Preferably 2-4 years of client-facing business analyst and/or technical project management experience
- Experience working in a customer-facing role, especially in client support or client success capacity
- At least 3 years of experience collaborating with technical teams as a QA, BA, and/or PM
- Proficient in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook
- Experience with Tableau or Microsoft Power BI
- Familiarity with programming languages (preferably SQL and Python) or comfortable working with programming queries
- Knowledge of data governance and business intelligence & analytics
- Able to learn and understand software applications
What We Offer:
- Medical, Dental & Vision Benefits
- 401(k) Savings Plan & Company Match
- Flexible Planned Paid Time Off
- Generous Sick Leave
- Casual Environment
- Purpose-Driven Culture
- Work-Life Balance
- Passionate About Community Involvement
- Company Paid Parental Leave
- Company Paid Short Term Disability
- Hybrid Work Arrangement
- Hazard Pay
We value diversity and equal opportunity in our hiring process. We strive to build a team that represents various backgrounds, perspectives, and skills.
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