Ecommerce Sales Professional

11 hours ago

Angeles City, Central Luzon, Philippines beBeeDigital Full time ₱3,000 - ₱6,000
Job Overview

We are seeking a highly skilled Digital Sales Representative to join our team. As a key member of our e-commerce support team, you will play a vital role in delivering exceptional customer service and sales support that enhances the buyer's journey.

Key Responsibilities
  • Provide top-notch customer assistance via phone, live chat, email, and SMS, responding to inquiries with clarity, warmth, and professionalism.
  • Sales Support: Recommend products, identify upselling/cross-selling opportunities, and assist with purchase decisions.
  • Order Management: Handle questions about orders, shipping, tracking, returns, and refunds with speed and accuracy.
  • Brand Representation: Deliver a personalized experience that reflects each brand's voice, values, and standards.
  • Customer Insights: Record and share feedback that can help improve customer experience and internal processes.
Requirements
  • A minimum of 1 year of experience in e-commerce, customer service, or sales support is required.
  • Excellent written and verbal communication skills are essential.
  • Experience with tools like Shopify, Zendesk, Gorgias, or other CRM platforms is a plus.
  • Calm under pressure and comfortable with multitasking in a remote, fast-paced environment is a must.

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