Team Lead and Performance Coach
5 days ago
Job Description:
As an Assistant Manager-Operations, you will be responsible for leading and managing a team to deliver exceptional results. Your primary focus will be on coaching and supporting Team Leads to ensure they have the necessary tools and resources to excel in their roles.
Main Accountabilities:
- Team Coaching: Provide coaching and guidance to Team Leads to improve their performance and achieve team goals.
- Client Management: Develop and maintain strong relationships with clients to ensure their needs are met and expectations exceeded.
- Operational Excellence: Drive operational excellence by implementing process improvements and ensuring seamless day-to-day operations.
- Quality Management: Maintain QMS and ISMS standards, ensuring compliance with regulatory requirements.
- Performance Monitoring: Monitor team performance and implement corrective actions to address any deviations from expected results.
Candidate Requirements:
- Education: Bachelor's degree in Life Sciences or related field.
- Experience: At least 5-7 years of experience in the BPO/Healthcare industry.
- Managerial Experience: Minimum 1-3 years of managerial experience supporting a US BPO healthcare account.
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