Caregiver Scheduler

We are seeking a skilled and organized individual to fill the role of caregiver scheduler, responsible for managing caregiver schedules, communicating changes, and ensuring smooth staffing operations in a fast-paced home care setting.

This is an exciting opportunity to work with a dynamic team, contributing to the delivery of exceptional care to seniors. As a caregiver scheduler, you will be the backbone of our operation, coordinating schedules, resolving issues, and providing excellent support to both caregivers and clients.

• You will build and maintain up-to-date caregiver schedules across multiple counties, ensuring seamless coverage and minimizing last-minute substitutions.
• Respond promptly to cancellations or no-shows, leveraging your problem-solving skills to find solutions and minimize disruptions.
• Provide top-notch communication through the VoIP system, keeping clients and caregivers informed and supported throughout their interactions.
• Maintain accurate records and case notes in WellSky, utilizing your organizational skills to keep data current and comprehensive.
• Collaborate closely with the operations team to identify potential issues and implement strategies to ensure stable staffing levels.
• Conduct regular check-ins and evaluations with caregivers, providing feedback and coaching to help them grow and succeed.
• Gather and present weekly reports to leadership, highlighting key metrics and trends to inform strategic decision-making.

Requirements and Qualifications:

• Previous experience in scheduling or a related field is highly desirable; healthcare or home care experience is a significant plus.
• You must possess excellent time management and organization skills, remaining calm under pressure and adapting to changing circumstances.
• Strong analytical and problem-solving abilities are essential for identifying and addressing operational challenges.
• Proficiency with software systems and remote communication tools is necessary for effective collaboration and information exchange.
• A proven track record of building strong relationships with stakeholders, establishing trust and credibility as a reliable partner.
• You should be comfortable working independently and as part of a team, taking initiative when needed while also being a valuable contributor to group efforts.
• Willingness to work within a US time zone schedule is required.

About this Role:

• Flexibility to work from home, promoting a healthy work-life balance.
• Ongoing training and development opportunities to enhance your skills and career growth.
• The chance to make a real difference in people's lives, delivering high-quality care and support to those who need it most.

What You'll Need:

• An eye for detail and a passion for creating order and efficiency.
• Excellent written and verbal communication skills, enabling you to articulate complex ideas clearly and concisely.
• A customer-centric mindset, prioritizing the needs of clients and caregivers alike.
• A growth mindset, embracing new challenges and opportunities for learning and growth.