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Anti-Fraud Analyst

1 week ago

Manila, National Capital Region, Philippines Emapta Full time

Verifying Transactions Securely

In the ever-evolving fintech industry, security isn't just a feature—it's a necessity. As a Verification Analyst at Emapta, you will be the frontline defense against payment fraud, conducting customer verification inquiries, vetting vendors, and ensuring secure transactions.

About Our Team

We are a diverse and supportive work environment where career growth opportunities abound. Enjoy fun engagement activities for employees, mentorship and exposure to global leaders and teams, and unlimited opportunities for employee referral incentives across the organization.

Your Daily Tasks

  • Conduct accurate customer verification inquiries through voice and non-voice channels.
  • Respond promptly and accurately to customer and supplier verification inquiries (inbound and outbound).
  • Assist the CSM team with customer vetting, qualification, setup, escalations, and service recovery.
  • Complete assigned frontline work activities within agreed timeframes.
  • Suggest cost-effective solutions to improve processes continuously.

We Offer A Competitive Benefits Package

  • HMO coverage with free dependent upon regularization.
  • Competitive Salary Package.
  • Prime office location in Quezon City (Easy access to MRT stations, restaurants, and banks).
  • Day shift schedule.
  • Fixed weekends off.
  • Unlimited upskilling through Emapta Academy courses.
  • Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer.
  • Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more).
  • Unlimited opportunities for employee referral incentives across the organization.
  • Standard government and Emapta benefits.
  • Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash).