Risk and Fraud Manager

2 weeks ago

Manila, National Capital Region, Philippines VXI Global Holdings B.V. (Philippines) Full time

Essential Duties & Responsibilities include the following:

  • Responsible for developing, enhancing and implementing internal risk and fraud audit processes and procedures.
  • Responsible for overseeing fraud audits and investigations for assigned clients across all Philippine sites that support the client.
  • Serve as the first line of contact and escalation covering all related risk and fraud issues, activities, initiatives and deliverables from internal and external clients.
  • Lead team members, foster their professional development and growth, and promote teamwork and cooperation.
  • Manage, coach and mentor Risk & Fraud management Analysts / Officers based on their team's productivity, efficiency, efficacy and overall work performance.
  • Manage and execute fraud audits and investigations, including identifying risks, planning and prioritizing audit work, managing the audit process, developing recommendations and reviewing them with appropriate management.
  • Work directly with various internal departments across assigned sites for corrective action plans to mitigate risks.
  • Ensure standardization of RAFM practices across all sites for assigned client.
  • Collaborate with the RAFM management team in strategic planning and fiscal management (budget) of the Department.
  • Deploy best practices between sites supporting assigned client.
  • Represent RAFM on all client implementation teams and manage the coordination and delivery of all action items.
  • Help in coming up with department policies & procedures such as but not limited to hiring criteria, promotion criteria, department scorecards and others.
  • Enforce discipline among RAFM personnel; document infractions of company rules, as necessary and submit incident reports to the Human Resources Department (HRD) for processing.
  • Ensure proficient training, management/staff development, and effective employee relation/recognition is achieved for all RAFM personnel under his/her reporting structure.
  • Represent the VXI RAFM organization at client weekly, monthly and quarterly business reviews (QBRs) as required.
  • Perform other duties that may be assigned from time to time.

Education & Experience

  • Bachelor's / College Degree with a minimum of 2-3 years management experience. Equivalent experience may be substituted for any of the above.
  • Experience in Risk and Fraud Management is preferred.
  • Familiarity with Quality processes and methodologies.
  • Familiarity with Six Sigma/COPC Methodologies is an advantage.
  • Open to candidates who are willing to relocate to Davao.
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