Anaplan Enterprise Support Specialist

1 day ago

Davao City, Davao, Philippines beBeeSupport Full time ₱7,200 - ₱7,800
Enterprise Support Specialist Role

We seek a proactive and experienced Support Analyst to join our team. This role is ideal for someone who enjoys solving complex problems, providing business-critical support, and working directly with clients in a collaborative and dynamic environment.

About the Position:
  • This position involves acting as the primary point of contact for client inquiries related to Anaplan, troubleshooting and resolving technical and functional issues in a timely manner.
  • Maintain and enhance supported Anaplan models, including minor changes and updates.
  • Manage the full support ticket lifecycle using internal tools and in accordance with SLAs.
  • Collaborate with consultants and technical teams on escalated or complex issues.
Key Qualifications:
  • Bachelor's degree in business, Information Systems, Finance, or a related field.
  • Certified in Anaplan Level 2 Model Building.
  • 2–4 years of experience in a support role for SaaS or enterprise platforms, ideally in a managed services or client-facing environment.
  • Familiarity with IT Service Management (ITSM) practices and providing platform support in structured environments.
Preferred Skills:
  • Exposure to ITIL-aligned support models and frameworks (Incident, Problem, Change Management).
  • Experience using ITSM tools such as ServiceNow, Jira Service Management, Zendesk, BMC Remedy.
  • Familiarity with scripting, APIs, and integration tools (e.g., Anaplan Connect).
What We Offer:
  • Competitive compensation and performance-based bonus.
  • Flexible work policy with remote and hybrid options.
  • Health insurance and wellness benefits.

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