Staff Optimization Specialist

1 week ago

Las Piñas, National Capital Region, Philippines beBeeData Full time ₱800,000 - ₱1,200,000

About the Role: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. It helps its clients represent, protect and grow their brands leveraging a cloud-based infrastructure serving clients in various sectors.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally with a presence in twenty-three locations across twelve countries. We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.

What We Offer:

  • A culture that encourages internal mobility and professional growth
  • Total Rewards department for employee compensation and benefits
  • Wellness and HR departments for employee support
  • Inclusive environment and positive impact on the community

Responsibilities:

  1. Ensure staff optimization by preparing for voice and non-voice volume
  2. Monitor schedule adherence, service levels, absenteeism, and other applicable service metrics
  3. Coordinate with training and talent acquisition to forecast and manage staffing needs
  4. Collaborate with IT to customize information systems for fiscal activities

Requirements:

  • BPO Operations background
  • At least 2 years of experience in Workforce Planning
  • Expertise in Forecasting, Planning and Scheduling, and Real Time Management
  • High attention to detail, good analytical skills, and strong numerical literacy

We Partner To Protect You:

We will neither solicit money from you during your application process nor require any form of payment to proceed with your application.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances.

We invite you to explore all TaskUs career opportunities and apply through the provided URL.

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