Global Client Support Specialist

2 days ago

Lipa City, Calabarzon, Philippines beBeeCustomerService Full time ₱40,000 - ₱50,000
About the Job">

Our team is dedicated to delivering exceptional client experiences and making dignified work accessible to communities worldwide.

  • As a global B-Corp, we strive for impactful outcomes by connecting diverse people with shared values.
  • We have over 1,000 team members across five countries, aiming to expand our workforce to over 5,000 by 2027.

Our core values drive meaningful connections: authenticity, curiosity, dynamism, ambitious vision, operational excellence, and empathy.

Key Responsibilities:
  • Provide technical support via phone, email, and chat in a fast-paced environment.
  • Respond to customer inquiries and alerts promptly and professionally.
  • Diagnose, address, and resolve technical issues efficiently and accurately.
  • Escalate complex issues to higher-level support when necessary.
  • Stay up-to-date with changing technologies and adapt quickly to process changes.
  • Participate in training sessions to enhance technical skills and knowledge.
  • Share knowledge with the team and assist in training new team members.
  • Gain a deep understanding of client products and services.
  • Respond promptly to customer service inquiries or questions to ensure satisfaction.
  • Collaborate with and support team members when assistance is needed.
  • Take on additional tasks or responsibilities to meet team objectives.
Requirements:
  • Candidates must be curious and authentic individuals who are analytical and critical thinkers.
  • Passionate about client satisfaction and have general knowledge of web-based and mobile apps.
  • General knowledge and experience of SaaS Products and software as a service.
  • Ability to thrive in a dynamic and evolving environment.
  • Metrics-driven with proven ability to handle high-volume customer interactions.
  • Strong conflict resolution skills and even temperament in challenging situations.
  • Properly understand and convey tone via written communications.
  • Impeccable judgment and creative problem-solving skills.
  • Loads of empathy and proactive attitude.
Plus Requirements:
  • Support the team by executing initiatives and collaborating on projects.
  • Identify areas of opportunity to contribute to the team's growth.
  • Acquire valuable customer insights and share them with the team.
  • Passion for Customer Experience.
  • Ability to work remotely with limited supervision.
  • Working knowledge of Datadog or other log-monitoring software.
  • Proficient in English written and spoken.
What We Offer:
  • Private Health Insurance.
  • Paid Time Off.
  • Training & Development.

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