Senior Clinical Services Manager

1 day ago


Baguio City, Cordillera, Philippines beBeeClinical Full time ₱800,000 - ₱1,000,000
Job Summary

This is a key clinical operations role that ensures exceptional delivery of services across onsite and virtual channels.

Key Responsibilities
  1. Clinical Operations Management (30%)
  • Ensure clinician rosters are filled and services delivered on time.
  • Manage transitions, escalations, and referrals for high-risk or complex cases.
  • Monitor quality benchmarks for delivery operations.
  • Co-develop SOPs for country-specific requirements.
Clinician Development & Quality Assurance (30%)
  • Be the people manager for clinicians.
  • Monitor session quality, flag performance issues, and provide developmental feedback.
  • Conduct orientation and operational onboarding.
  • Align clinicians with internal policies and SOPs.
Collaboration and Projects (20%)
  • Collaborate with other teams on service experience and workflow improvements.
  • Contribute to new program planning and clinical enhancement projects.
Client Relationship Management (10%)
  • Serve as the main clinical point of contact for clients.
  • Own the delivery and quality of client reports and insights.
Reporting and Insights (10%)
  • Track SLAs and proactively address gaps or risks.
  • Attend client-facing meetings, facilitate escalations, and lead regular reviews.


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