Customer Service Associate

2 weeks ago


Pasig, National Capital Region, Philippines Tangent Solutions, Inc. Full time
Key Responsibilities

Attend to client inquiries regarding new or existing products and services by phone or email, providing timely and effective responses.

Receive and analyze customer requests to identify solutions and provide necessary information, ensuring effective handling of complaints and requests.

Coordinate with technical support teams to resolve technical service-related concerns, ensuring seamless service delivery.

Monitor and report on client feedback to improve service quality and meet quality objectives, implementing quality improvement activities as needed.

Prepare reports and forms for submission to clients' immediate superiors and project managers, ensuring accuracy and timeliness.



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