Lead Collections Specialist

2 days ago

Baguio City, Cordillera, Philippines beBeeCollections Full time $60,000 - $80,000

We are seeking a Collections Lead to manage our end-to-end collections effort for service and installation invoices. This is a hands-on, call-heavy role where the primary objective is to collect outstanding invoices while providing excellent customer service and spotting light upsell opportunities.

Key Responsibilities:
  • Call Execution:
    • Make outbound calls via RingCentral; maintain high right-party contact (RPC) and promise-to-pay (PTP) conversion.
    • Negotiate payments, payment plans, and settlements; secure same-day collections when possible.
    • Handle objections and resolve disputes (short-pays, missing POs, warranty/return questions, service quality issues).
  • Collections Strategy & Ownership:
    • Own the A/R aging pipeline (30/60/90+), prioritize accounts, and drive a disciplined dunning cadence (calls/SMS/email/letters).
    • Escalate appropriately (credit holds, lien/notice options where applicable, small-claims recommendations).
    • Build weekly/monthly plans to hit cash targets and reduce DSO; present strategy and results to senior management.
  • Customer Service & Upsell:
    • Provide friendly, solutions-oriented service; identify and close or hand off simple upsells (maintenance agreements, filter replacements, service plans) without distracting from collection goals.
  • Cross-Functional Coordination:
    • Partner with Dispatch/Service, Install, and Accounting to resolve ticket discrepancies, missing work orders, and billing errors.
    • Document every interaction with precise call dispositions, notes, and next actions.
  • Reporting & Compliance:
    • Produce concise daily/weekly dashboards and a monthly summary (cash collected vs target, PT P conversion, aging movement, root causes).
    • Follow applicable laws and company policies (e.g., consent/TCPA considerations, state collection rules for any consumer accounts).

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