Real Estate Customer Service Expert

2 days ago


Lipa City, Calabarzon, Philippines beBeeTechnical Full time $600 - $800
Job Description

We are seeking a skilled Technical Support Specialist to join our team. This role will primarily support clients in the real estate technology and brokerage sectors.

This is a fast-paced, metrics-driven position that requires excellent customer-facing skills and the ability to troubleshoot technical issues while ensuring high customer satisfaction.

The ideal candidate will have strong situational awareness and problem-solving skills, with the ability to adapt between different support channels.

Key Responsibilities:
  • Provide frontline technical support via phone, email, and live chat
  • Troubleshoot issues using step-by-step SOPs and process guides
  • Manage support tickets and inquiries, ensuring SLA and CSAT targets are consistently met
  • Collaborate with leadership in daily check-ins for coaching and feedback
  • Adapt between support channels depending on business needs
Training and Development

Our training program includes intensive product training, email ticket management, and hands-on training with assessments and coaching.

What We're Looking For
  • Strong internet connection (200+ MBPS)
  • Previous experience in technical support or customer success
  • Experience handling live chat, phone, and email support
  • Clear, professional communication skills
  • Proven ability to meet KPIs and SLA goals
Benefits
  • Starting Salary: Begin at $600 during training, then step up to $800 after training and probation
  • Bonuses: Access to performance-based incentives tied to consistency, metrics, and CSAT
  • Growth Path: Clear opportunities to advance in both earnings and role
Seniority Level and Employment Type

Associate Full-time



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