Customer Experience Manager

2 weeks ago

Dagupan, Ilocos, Philippines beBeeCustomerService Full time ₱2,500 - ₱3,500

Job Summary

  • This role is responsible for fostering and maintaining strong relationships with customers to ensure satisfaction and loyalty.

About the Job

  • Foster positive relationships with customers through effective communication and customer service.
  • Analyze customer feedback to identify trends, areas for improvement, and opportunities to enhance customer experience.
  • Develop and implement strategies to improve customer satisfaction and retention.
  • Collaborate with teams to identify and implement initiatives that improve the overall customer experience.
  • Represent the company in community events and initiatives to build positive relationships and enhance reputation.
  • Prepare and present regular reports on customer satisfaction, complaint resolution, and other key metrics for senior management.
  • Work closely with store managers and teams to ensure consistent customer service standards across all branches.

Key Responsibilities

  • Customer Relationship Management: Develop and implement strategies to build and maintain strong customer relationships.
  • Customer Feedback Management: Analyze customer feedback from various channels to identify trends and areas for improvement.
  • Complaint Resolution: Effectively address and resolve customer complaints and concerns in a timely and professional manner.
  • Customer Service Training: Develop and deliver training programs for staff on customer service best practices.
  • Customer Experience Enhancement: Collaborate with relevant departments to identify and implement initiatives that improve the overall customer experience.
  • Customer Communication: Develop and manage customer communication strategies to keep customers informed and engaged.

Benefits

  • The opportunity to work in a dynamic environment where you can make a real difference in customers' lives.
  • The chance to develop your skills and knowledge in customer relationship management and customer service.

About Us

  • We are committed to providing exceptional customer service and building long-term relationships with our customers.

Required Skills and Qualifications

  • Excellent communication and interpersonal skills.
  • Ability to analyze data and identify trends.
  • Strong problem-solving and conflict resolution skills.
  • Experience in customer relationship management and customer service.
  • Certification in customer service or related field is an asset.

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