Customer Service Ambassador

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCustomer Full time ₱2,000,000 - ₱2,500,000
Job Overview

The Senior Customer Experience Representative plays a pivotal role in ensuring seamless interactions with customers. This individual is responsible for delivering exceptional experiences that meet or exceed customer expectations.

Key Responsibilities:
  • Manage customer inquiries and concerns through personalized and professional communication channels, such as email and chat.
  • Identify high-impact or sensitive customer escalations and work towards timely resolution while conducting root cause analysis.
  • Recognize recurring issues or patterns in customer inquiries and collaborate with relevant teams to implement improvements.
  • Act as a champion of customer advocacy by escalating systemic issues and partnering with leadership to drive long-term solutions.
  • Contribute innovative ideas to enhance customer service efficiency and effectiveness on an ongoing basis.
  • Take full ownership of key performance indicators (KPIs) and strive to meet or exceed targets with dedication and accountability.
  • Assist in maintaining important trackers and reports.
Requirements:
  • A bachelor's degree is required; post-secondary education is preferred but not necessary.
  • Minimum of 3 years' experience in customer service or a similar type of role is required.
  • Experience or knowledge of the e-commerce and/or retail space is highly valued.
  • Ability to work well in a team environment is essential.
  • Fluency in written English skills is mandatory.
  • Ability to work under tight timelines is crucial.
  • Proven track record of meeting or exceeding KPIs is required.
Technical Skills:
  • Experience with help desk platforms such as Zendesk, Freshdesk, Salesforce Service Cloud, or Intercom is beneficial.
  • Familiarity with CRM tools for logging interactions and tracking customer history is advantageous.
  • Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.) is required.
  • Familiarity with e-commerce platforms like Shopify, Magento, or WooCommerce is a plus.

This role requires a proactive mindset, strong communication skills, and a passion for creating seamless customer experiences across all touchpoints. It is an excellent opportunity to join a dynamic team that prioritizes customer obsession, accountability, adaptability, collaboration, and delivering exceptional service.

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