Cryptocurrency Support Professional

2 days ago

Cebu City, Central Visayas, Philippines beBeeCryptocurrency Full time ₱2,200,000 - ₱4,200,000

We are seeking a skilled Cryptocurrency Support Specialist to join our team. The ideal candidate will excel in meeting customer expectations, from answering questions on products and services to processing orders.

Key Responsibilities
  • Maintain a positive attitude toward customers at all times.
  • Respond to comments and queries in a timely manner.
  • Communicate with customers through various channels.
  • Acknowledge and resolve customer complaints.
  • Stay informed about product specifications.
  • Process orders, forms, applications, and requests.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Work with the team to improve server and community experience.
  • Provide feedback on the efficiency of the customer service process.
  • Manage a team of junior customer service representatives.
Required Skills and Qualifications
  • Familiarity with CRM systems.
  • Ability to navigate community management tools like Telegram and Discord.
  • Customer orientation and ability to adapt/respond to different types of customers.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize, and manage time effectively.
Benefits
  • Ongoing training and development opportunities.
  • Opportunities for career advancement.

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