Unlock Customer Potential

1 day ago

Baguio City, Cordillera, Philippines beBeeAdvocate Full time $60,000 - $150,000

Unlock Customer Potential as a Product Advocate

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Apollo.io is on the front lines of driving productivity for its customers. As a Product Advocate, you will be responsible for delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills.

">The Role">

This pivotal role involves troubleshooting and resolving customer issues, optimizing support processes, and contributing to our values-driven culture.

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By collaborating across teams, you will ensure customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement.

">Key Responsibilities">
  • Handle customer inquiries in digital and voice channels to provide technical and product support.
  • Ask thoughtful questions to troubleshoot and resolve complex customer issues, escalating when necessary.
  • Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge.
  • Validate workflows with peers and identify patterns in customer feedback to inform internal discussions.
  • Take ownership of ensuring customers understand key features and benefits aligned with their goals.
  • Consistently adhere to service level agreements (SLAs), meeting key performance metrics such as resolution time and customer satisfaction (CSAT).
">Required Qualifications">
  • Minimum 2 years' experience in at least one entry-level tech Customer Support or Technical Support role.
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Ability to adapt to change and remain flexible in a dynamic work environment.
  • Excellent English communication skills, both written and verbal, with an empathetic approach.
  • Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends.
  • Demonstrated ability to manage time effectively and adhere to SLAs.
  • Proficiency in tailoring technical explanations for non-technical audiences.
">Benefits of Joining Our Team">

We're driven by a shared mission: to help our customers unlock their full revenue potential. That's why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead.

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We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we're all for one, meaning you'll have a team across departments ready to help you succeed.

">What We Look for in a Candidate">

If you're looking for a place where your work matters, where you can push boundaries, and where your career can thrive—this is the place for you.

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