New Patient Care Specialist
2 weeks ago
As a New Patient Team Representative, you will play a vital role in supporting patients at the beginning of their care journey. This is a remote contractor position where you will be part of a dynamic and supportive team environment.
This role involves processing new patient referrals, verifying insurance eligibility, and coordinating with patients, providers, and internal teams via phone, chat, and email.
About The Role- Process new patient referrals and ensure all documentation is accurate and complete
- Verify insurance eligibility and keep referral logs updated
- Upload, track, and organize medical documents in the system
- Coordinate with patients, providers, and internal teams
- 2+ years of experience in insurance verification and authorization
- Strong knowledge of Medicare, Medicaid, commercial insurance, and referral/authorization processes
- Excellent attention to detail, organization, and time management
- Proficient with Microsoft Office (Word & Excel) and comfortable with EMR systems
- Professional communication skills and the ability to remain calm under pressure
- Competitive salary commensurate with experience
- Opportunities for professional development and growth
- Work in a dynamic and supportive team environment
- Make a meaningful impact by helping to build and strengthen families
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