Payroll Manager Senior WFO

5 days ago


Manila, National Capital Region, Philippines Cloudstaff Philippines Inc. Full time

We're looking for a Payroll Manager to join our team at Cloudstaff Philippines Inc., the leading outsourcing company empowering businesses to thrive through smarter talent solutions. The ideal candidate will have 2+ years of experience managing teams and 5+ years of experience in Payroll Services or a related field.

Job Description:
  • Key Responsibilities:
  • Effectively resolve escalations and queries from team members and internal departments using an analytical, fact-based approach supported by metrics.
  • Demonstrate drive and adaptability in a fast-paced, high-volume environment.
  • Build and maintain effective relationships with internal teams, clients, vendors, and employees at all levels through strong communication skills.
  • Identify and escalate issues to the Payroll Director, including recommendations for process improvements.
  • Respond to direct client inquiries and take appropriate actions as outlined in SLA contracts.
  • Ensure payroll specialists adhere to all processing procedures and company policies.
  • Maintain up-to-date knowledge of federal, state, and local payroll and benefits legislation.
Requirements:
  • 2+ years of experience managing teams.
  • 5+ years of experience in Payroll Services or a related field.
  • Experience working in a Professional Employer Organization (PEO) environment.
  • Proven ability to implement scalable processes.
  • Prism software experience is a plus.


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