Senior Technical Support Specialist

2 days ago


Manila, National Capital Region, Philippines beBeeTechnical Full time ₱6,000 - ₱7,200
Technical Support Representative

We are seeking a highly skilled Technical Support Representative to join our team. In this role, you will provide exceptional technical support to our customers, resolving complex issues and ensuring their overall satisfaction.

Key Responsibilities:
  • Provide world-class technical support via telephone, email, and chat for Turnitin customers experiencing escalated technical issues
  • Maintain consistent ticket quality, achieving the agreed-upon target for monthly reviews
  • Proactively support users of the Turnitin products (administrators, instructors, teaching assistants, exam takers and proctors) ensuring problem resolution, system access, optimal system performance, and overall customer happiness
Required Skills and Qualifications:
  • Bachelor's Degree in Computer Science or equivalent work experience
  • Strong working knowledge of Windows and Mac OS
  • An understanding of multiple integration paths
  • In-depth knowledge of expert areas: how to configure an integration, awareness of features, bugs & known issues, etc.
Benefits:
  • Competitive paid time off
  • Healthcare coverage
  • Education reimbursement
Others:
  • A collaborative work environment
  • Opportunities for professional growth and development


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