VIP Support Specialist

3 days ago


Paranaque City, Calabarzon, Philippines ASCEND INNOVATION TECHNOLOGY CORPORATION Full time

Job Summary
We are seeking an experienced VIP/Client Assistant Specialist to join our team at ASCEND INNOVATION TECHNOLOGY CORPORATION. The ideal candidate will have a strong background in the BPO industry, with a focus on providing exceptional support to our VIP clients.

Key Responsibilities
• Manage VIP client relationships to ensure their needs are met promptly and professionally
• Assist with deposits and recharges, ensuring smooth and secure transactions
• Provide exceptional gaming experience through both calls and chat with clients
• Utilize CRM systems and other relevant software to track client interactions and preferences

Qualifications
• Minimum 6 months of experience in the BPO industry, with a focus on telesales/ telemarketing
• Familiarity with the online casino industry, including an understanding of gaming products, promotions, and client expectations
• Excellent communication skills, both written and verbal
• Strong interpersonal skills with the ability to build and maintain strong client relationships
• Ability to handle high-pressure situations and provide solutions in a timely manner



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