Technical Support Specialist

2 days ago


Paranaque City, Calabarzon, Philippines Unity Communications Full time
About the Role

We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Unity Communications. As a Technical Support Specialist, you will be responsible for providing exceptional customer experience by responding to calls, emails, and tickets in a timely manner.

Key Responsibilities
  • Provide technical support to customers via phone, email, and ticketing system
  • Diagnose and resolve hardware and software issues
  • Configure systems for optimum operation and create file backups
  • Consult with vendors on troubleshooting and problem resolution
  • Analyze and address problems using documented procedures and available tools
  • Adhere to established best practices, policies, and procedures
  • Establish and maintain good working relationships with customers and other professionals
Requirements
  • Preferred qualifications:
    • Experience working as a part of a technical support team
    • Experience working in both a help desk and desk-side support role
    • Experience working using the Zoho ticketing system
    • Experience performing maintenance and support for software and hardware
    • Experience using and working with remote monitoring and management software solutions
    • Willingness to learn and troubleshoot Dish Network Smartbox Systems
    • Ability to process, prioritize, and follow through on ticket escalations
    • Ability to perform basic warranty services and work with vendors to facilitate RMAs for devices under warranty
    • Working knowledge of Microsoft 365 Office and Zoho
    • Ability to troubleshoot basic network issues
    • Excellent customer service/interpersonal skills
    • Excellent verbal and written communication skills
    • Excellent troubleshooting and problem-solving skills
What We Offer
  • HMO coverage with two free dependents upon regularization
  • VL/SL credits upon regularization
  • Friendly and supportive work culture
  • 13th-month pay and other Philippine-government-mandated benefits
  • Non-taxable allowances
  • Pay increases, performance bonuses, birthday gifts, and many more
Why Join Us

At Unity Communications, we value inclusion and diversity and spread kindness and positivity. Our company is a Certified Great Place To Work that listens to its employees and fosters a supportive work environment. According to Glassdoor, 99% of our current and previous employees recommend us to their friends, and 100% approve of our executive management.



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