Technical Support Specialist
2 days ago
We are seeking a highly skilled and motivated Technical Support Specialist to join our team at Unity Communications. As a Technical Support Specialist, you will be responsible for providing exceptional customer experience by responding to calls, emails, and tickets in a timely manner.
Key Responsibilities- Provide technical support to customers via phone, email, and ticketing system
- Diagnose and resolve hardware and software issues
- Configure systems for optimum operation and create file backups
- Consult with vendors on troubleshooting and problem resolution
- Analyze and address problems using documented procedures and available tools
- Adhere to established best practices, policies, and procedures
- Establish and maintain good working relationships with customers and other professionals
- Preferred qualifications:
- Experience working as a part of a technical support team
- Experience working in both a help desk and desk-side support role
- Experience working using the Zoho ticketing system
- Experience performing maintenance and support for software and hardware
- Experience using and working with remote monitoring and management software solutions
- Willingness to learn and troubleshoot Dish Network Smartbox Systems
- Ability to process, prioritize, and follow through on ticket escalations
- Ability to perform basic warranty services and work with vendors to facilitate RMAs for devices under warranty
- Working knowledge of Microsoft 365 Office and Zoho
- Ability to troubleshoot basic network issues
- Excellent customer service/interpersonal skills
- Excellent verbal and written communication skills
- Excellent troubleshooting and problem-solving skills
- HMO coverage with two free dependents upon regularization
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and other Philippine-government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and many more
At Unity Communications, we value inclusion and diversity and spread kindness and positivity. Our company is a Certified Great Place To Work that listens to its employees and fosters a supportive work environment. According to Glassdoor, 99% of our current and previous employees recommend us to their friends, and 100% approve of our executive management.
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