Lead Collections Specialist

1 day ago

Ayala Alabang, National Capital Region, Philippines beBeeCollections Full time ₱600,000 - ₱800,000
Collections Expert

Location: Remote (US business hours)

About the Role

This role involves owning our end‑to‑end collections effort for service and installation invoices. It is a hands‑on, call‑heavy position requiring strong negotiation skills to collect outstanding invoices while providing excellent customer service.

Responsibilities
  • Execute calls via RingCentral with high right‑party contact and promise‑to‑pay conversion rates;
  • Negotiate payments, payment plans, and settlements to secure same‑day collections;
  • Resolve disputes and handle objections to maintain high quality of service.
Key Performance Indicators (KPIs)
  • Monthly cash collections vs target; hit or exceed consistently;
  • 50+ calls/day with strong talk time and RPC rate;
  • Aging reduction (60+/90+ buckets) & DSO improvement;
  • Dispute cycle time (opened → resolved);
  • Call quality and documentation completeness.
Requirements
  • Voice & Communication: Clear, neutral American accent; confident phone presence; empathetic yet firm negotiation style.
  • Collections Expertise: Fluent in collections terminology and levers (A/R aging, DSO, RPC/PTP, dunning cadence).
  • Objection Handling: Proven track record turning 'can't pay' into commitments;
  • Ownership & Independence: Thrives with minimal supervision; self-manages priorities to daily cash goal.
  • Tools: Proficient with RingCentral (queues, call recordings, dispositions, click-to-dial); CRM/ERP or field-service systems a plus.
  • Experience: 3–5+ years in high-volume B2C/B2B collections; HVAC, trades, construction, or home-services industry preferred.
  • Availability: Works U.S. time zones; reliable connectivity for uninterrupted calling.

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