Multifaceted Operations Professional

11 hours ago

Quezon City, National Capital Region, Philippines beBeeOperations Full time ₱225,000 - ₱275,000
Job Overview

We are seeking a multifaceted professional to join our team as an Operations Specialist. This key role plays a vital part in delivering exceptional customer experiences and support to multiple clients across diverse channels.

This position requires adaptability, strong communication skills, and a commitment to meeting performance metrics in a fast-paced environment.

Main Responsibilities
  • Manage and prioritize tasks across multiple client accounts, adapting to varying client needs and requirements.
  • Maintain accurate and up-to-date records of client interactions and service requests.
  • Provide exceptional customer service through various channels, including email, chat, and phone support.
  • Address customer inquiries and resolve issues promptly and professionally.
  • Perform back-office tasks, such as data entry, report generation, and process documentation.
  • Provide basic technical support and troubleshooting to non-technical users.
  • Clearly explain technical steps and terminology in a user-friendly manner.
  • Escalate complex technical issues to appropriate teams as needed.
  • Meet and exceed defined SLAs and performance metrics for each assigned client account.
  • Adhere to established processes and procedures, ensuring compliance with client and company standards.
Key Skills
  • Proven experience in a customer service or support role.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving and analytical abilities.
  • Basic technical aptitude and the ability to explain technical concepts to non-technical users.
  • Proficiency in using various communication and productivity tools (e.g., email, chat platforms, CRM systems).
  • Ability to multitask and prioritize effectively in a fast-paced environment.
  • Strong attention to detail and accuracy.

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