Real Estate Collection Specialist
1 day ago
We are seeking a detail-oriented professional to fill the role of Real Estate Collection Specialist.
The ideal candidate will possess strong communication skills, experience with QuickBooks, and the ability to professionally handle collections calls.
The primary responsibility of this role is to contact customers with outstanding balances, record interactions and outcomes, analyze Accounts Receivable (AR) data in QuickBooks, and take appropriate actions to reduce delinquent accounts.
Key Responsibilities:- Contact customers from a provided list to collect overdue payments and update payment statuses.
- Maintain accurate records of all customer interactions, including contact dates and results.
- Analyze AR data in QuickBooks to identify overdue accounts and prioritize follow-ups.
- Record collection efforts in a spreadsheet as per guidelines.
- Follow up with customers red-flagged for aging outstanding balances and encourage timely payments.
- Refer customers for stop service when necessary.
- Work closely with the finance and accounting team to report progress and issues.
The successful candidate will be detail-oriented, able to accurately document customer interactions, and possess excellent spoken and written English skills for professional communication.
Experience in collections, customer service, or accounts receivable is beneficial, as well as strong negotiation skills and the ability to handle difficult conversations professionally.
Requirements:- Proficiency in QuickBooks, with experience in managing AR reports and recording transactions.
- Excellent spoken and written English skills for professional communication.
- Ability to work independently while following company policies and collection guidelines.
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