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Senior Level IT Infrastructure Specialist

2 weeks ago


Olongapo City, Central Luzon, Philippines beBeeSecurity Full time ₱500,000 - ₱1,000,000

Job Description:

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We are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for overseeing major incidents, mitigating risks, and providing stability through proactive solutions.

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Responsibilities:

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  • Expertise in PKI, X.509 certificates, TLS/SSL, HSMs, and compliance with security best practices.">
  • Strong knowledge of cloud-based services with excellent knowledge of Windows Servers OS, Linux, Active Directory, and networking.">
  • Work cross-functionally with internal teams to improve support processes, lead strategic initiatives, bring in efficiency and collaboration of best practices.">
  • Provide guidance to support engineers and also maintain technical documentation and prepare knowledge base to ensure SOPs for all kind of concepts exist.">
  • Troubleshoot and manage SQL databases for efficient support operations.">
  • Enhance support infrastructure, implement automation, and drive efficiency improvements.">
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Qualifications:

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Interpersonal Skills Required:

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  • Ability to communicate clearly and professionally with customers, both verbally and in writing.">
  • Strong commitment to providing exceptional customer service and ensuring customer satisfaction.">
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Required/Mandatory Skills:

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  • Windows or VM">
  • IAM + Security">
  • Basic networking">
  • ITSM (basic)">
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