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Senior Level IT Infrastructure Specialist
2 weeks ago
Job Description:
">We are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for overseeing major incidents, mitigating risks, and providing stability through proactive solutions.
">Responsibilities:
">- Expertise in PKI, X.509 certificates, TLS/SSL, HSMs, and compliance with security best practices.">
- Strong knowledge of cloud-based services with excellent knowledge of Windows Servers OS, Linux, Active Directory, and networking.">
- Work cross-functionally with internal teams to improve support processes, lead strategic initiatives, bring in efficiency and collaboration of best practices.">
- Provide guidance to support engineers and also maintain technical documentation and prepare knowledge base to ensure SOPs for all kind of concepts exist.">
- Troubleshoot and manage SQL databases for efficient support operations.">
- Enhance support infrastructure, implement automation, and drive efficiency improvements.">
Qualifications:
">Interpersonal Skills Required:
">- Ability to communicate clearly and professionally with customers, both verbally and in writing.">
- Strong commitment to providing exceptional customer service and ensuring customer satisfaction.">
Required/Mandatory Skills:
">- Windows or VM">
- IAM + Security">
- Basic networking">
- ITSM (basic)">