Front Office Manager

3 weeks ago

Olongapo City, Central Luzon, Philippines Brio De Agoho by Sands Full time

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Direct message the job poster from Brio De Agoho by Sands

Human Resources Manager @ Brio De Agoho by Sands | Safety Officer 1,

We are seeking an experienced Front Office Manager to lead and manage the front office operations of our resort during the pre-opening phase and beyond. The ideal candidate has a strong background in resort pre-openings, is comfortable working in remote environments, and has a proven track record of building and training high-performing front office teams.

You will play a key role in setting up front office systems, processes, and guest service standards that reflect our resort's vision of providing world-class hospitality in a secluded, nature-rich location.

Key Responsibilities: Pre-Opening Phase:

  • Work closely with the General Manager and other department heads to develop and implement all front office SOPs, policies, and procedures.
  • Recruit, train, and onboard front office team members to ensure readiness for opening.
  • Oversee installation and testing of front office systems, including PMS, POS, key card systems, telephony, and guest service apps.
  • Coordinate with IT, security, housekeeping, and engineering to ensure front office area readiness.
  • Participate in mock operations, soft openings, and staff training evaluations.

Operational Phase:

  • Lead daily operations of the Front Office, including Reception, Concierge, Guest Relations, Bell Desk, and Transportation.
  • Ensure seamless guest arrivals, departures, and overall guest experience, providing a high level of personalized service.
  • Monitor and manage room inventory, reservations coordination, and liaise with sales for group bookings and VIP stays.
  • Handle guest feedback, complaints, and requests professionally and efficiently.
  • Maintain high standards of appearance, hospitality, and communication among all front office staff.
  • Ensure compliance with company policies and local regulations.

Requirements:

  • Minimum of 3-5 years' experience as a Front Office Manager or Assistant Manager in a luxury resort setting.
  • Demonstrated pre-opening experience is required.
  • Experience working in remote island or isolated resort environments is highly preferred.
  • Proficient in using PMS (Property Management Systems) such as Opera, HMS, Cloudbeds, or equivalent.
  • Strong leadership and team management skills with a hands-on approach.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Willingness to relocate and live in Candelaria, Zambales, with flexibility and adaptability to local culture and limited access to urban conveniences.

Preferred Qualities:

  • Background in sustainability-focused or eco-luxury resorts is an advantage.
  • Calm under pressure and capable of managing unforeseen challenges in remote setups.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time

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