Senior Decentralised Finance Support Specialist

2 days ago

Cabuyao, Calabarzon, Philippines beBeeSupport Full time ₱6,000 - ₱8,000
Decentralised Finance Support Specialist

 

We are seeking an experienced Technical Support Analyst/Specialist to join our team of diverse and talented technical support crew. As a Senior Decentralised Finance Support Specialist, you will play a vital role in providing high-quality technical solutions to community and customer concerns.

You will be responsible for exploring emerging technologies in the high-demand Crypto/Blockchain industry and influencing our ways of working within a collaborative environment. You will continuously learn from our existing team of experts while also contributing your own ideas and competencies to help the business processes progress and innovate.

About this Opportunity

  • Provide exceptional support to our global community base through various channels including Discord, Email, Zendesk, and Reddit.
  • Manage and assist user inquiries, leveraging all available information, documentations, KB, online resources, etc.
  • Serve as an escalation point for high-touch escalations and platform incidents, guiding decisions with Product Managers, engineers, and stakeholders with users in mind.
  • Accountable for managing ticketed query systems and ensuring comprehensive databases of queries and resolutions are kept up to date using Zendesk tickets for 1st - 2nd level technical concerns.
  • Exercise critical thinking skills by establishing root causes of application errors and escalating serious concerns to higher-tier support groups.
  • Contribute to continuously improving team tools and processes by analyzing software application functionality and suggesting enhancements.
Requirements

 

Must-haves:

  • Passionate about creating seamless support experiences for global communities.
  • Curious, proactive, and self-motivated with a passion for emerging technologies.
  • Minimum 3 years' experience in incident management, technical support, and System Administration.
  • Knowledgeable in UNIX/Linux commands and functions.
  • Experience supporting highly automated and dynamic cloud-environments.
  • Demonstrated experience with end-to-end platform incident management using Zendesk or similar platforms.
  • Exceptional communication skills for effective collaboration across departments and stakeholders.
  • Flexible and adaptable to meet evolving needs of a high-growth organisation.

Highly Desirable Experiences (meet at least 4 requirements):

  • Crypto Trading Knowledge
  • Jupyter Notebook Experience
  • MySQL Workbench Expertise
  • Datadog Proficiency
  • UNIX/Linux Commands Familiarity
  • Docker and Docker Commands Knowledge
  • Cloud-based Technology Experience
  • System Administration Expertise
Additional Information
  • 100% remote work arrangement.
  • Individual contractor - paid in net amount monthly.
  • Join a pioneering organisation shaping impactful technologies freely available worldwide.

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