Senior Cloud Support Specialist

24 hours ago

Cabuyao, Calabarzon, Philippines beBeeCloud Full time ₱100,000 - ₱150,000

Job Title: Senior Cloud Support Specialist

As a key member of our technical team, you will be responsible for delivering high-quality support to clients. Your primary focus will be on troubleshooting and resolving complex technical issues related to cloud technologies.

Your Role:

  • Provide timely and effective support to clients via phone, email, or ticketing system.
  • Analyze and troubleshoot complex technical issues, including those related to Azure Active Directory, Windows Server Admin, Exchange server admin, M365, Teams, Microsoft Endpoint Manager, and Azure IaaS.
  • Collaborate with internal teams to resolve client issues and ensure seamless service delivery.
  • Document all client interactions and case notes in a clear and concise manner.
  • Act as a mentor and knowledge sharer within the team.

Requirements:

  • A minimum of 3 years of experience in IT infrastructure and application support.
  • Strong understanding of cloud technologies, particularly Azure and M365.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work under pressure with tight deadlines and prioritize tasks effectively.

What We Offer:

  • Competitive salary starting at Php 100K.
  • 25 days paid leave.
  • Flexible work setup.
  • HMO & other government benefits.

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