Medical Assistant Coordinator
4 days ago
About LifeLong Medical Care
We are a multi-site, Federally Qualified Health Center with a rich history of providing innovative healthcare and social services to a diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow.
Overview
This is a full-time, benefit-eligible position that requires bilingual English/Spanish language skills. The Triage Team Associate provides administrative support to the Triage team, serving as a liaison between patients, providers, and pharmacies.
Responsibilities
- Retrieve, prioritize, and update incoming messages for Triage, alerting RNs to urgent messages.
- Assist walk-in patients with medication refill issues.
- Initiate paperwork requiring clinical input from providers.
- Submit EDD claims on behalf of providers signed up for online EDD.
- Schedule urgent and follow-up appointments in our electronic health record system.
- Work closely with the Medication Program Coordinator to assist uninsured patients.
- Analyze the triage system to identify problems and suggest streamlining workflow.
- Coordinate daily with triage RNs to address needs and provide clerical support.
Qualifications
- A commitment to primary care services for underserved populations, demonstrated ability to work with diverse individuals.
- Strong organizational, administrative, multi-tasking, prioritization, and problem-solving skills.
- Ability to work under pressure, adapt to change, and present information effectively.
- Excellent interpersonal, verbal, and written communication skills.
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